At ABC Pediatrics, our goal is to be as accessible to our patients as possible. You may request services, ask questions of our health care team and make a payment via our secured patient portal or by telephone.
Please call us during normal business hours and allow 24 hours for routine refills. You can help make the refill process more efficient by providing us with the full name of your medication(s), the dosage and frequency, and the name/phone number of your pharmacy. At times, your pediatrician may need to see you in the office before refilling your medication.
Controlling medical costs is a concern for all of us. We will make every effort to keep costs down, while maintaining the highest, appropriate standards of medical care and service. To help ensure that payment administration is done efficiently, please note the following:
At the time of service, we expect our patients to pay any co-payment obligations required by their health insurance plan. If we do not participate with your insurance carrier, full payment is expected at the time of service. To help make insurance reimbursement as easy for you as possible, the receipt that we provide you will contain all of the information that your insurance company needs. We accept multiple modes of payment, including MasterCard and Visa (including HSA accounts), checks and cash. For your convenience, all billing inquiries can be directed to (616) 458-3677 between 9am-5pm Monday through Friday.
No Show / Short-Notice Cancellation Policy
The physicians at ABC Pediatrics understand that a patient may, on occasion, miss their appointment time due to unforeseen circumstances. However, patients who chronically no show, cancel or reschedule appointments less than 24 hours prior to their appointment timewill be charged a nominal fee. If a patient misses their appointment, cancels or reschedules their appointment less than 24 hours prior to their appointment timeon three occasions, with any combination of physicians within our office, they may be charged a $25 fee on the third occurrence and every occurrence thereafter. Please help us to serve you better by keeping your appointments!
We participate with many insurance carriers including the following:
Resources & Links
Center for Disease Control (www.cdc.gov)
American Academy of Pediatricians (www.aap.org)
Kent County Health Department
American Association of Poison Control (www.aapcc.org/DNN)
Grand Rapids Poison Control (800) 222-1222
Welcome Home Baby - Kent County
Michigan WIC Program
United Way 211 Community Resources