Question 1

Practice Hours

Accepted Answer

Our Walker office is open Monday to Friday from 9:00am to 5:00pm.
Our Wyoming office is open Monday to Friday from 8:00am – 4:00pm.
For urgent medical issues only, our Walker office is also open on the First, Second and Fourth Saturday of the month at 9:00am. Our Wyoming office is open for urgent medical issues on the Third Saturday of the month at 9:00am.
We also have an after-hours support system.

Question 2

After Hours Telephone Calls

Accepted Answer

If you have an urgent medical situation that you feel cannot wait until the next business day, we encourage you to Call Us First. You'll always receive a return call from one of our own physicians. Our answering service will forward all medical-need inquiries to one of our on-call pediatricians, who will contact you directly (within a half hour) to provide the appropriate medical direction as necessary. For your convenience, our after-hours telephone number is the same as our regular office telephone number: (616) 458-3677. Please note that if you have an urgent or real life-threatening situation, go directly to the emergency room or call 911.
 • Poison Control 1-800-222-1222
 • Life-Threatening Situations Call 911 Immediately or proceed to the nearest Emergency Room.

Question 3

Emergent Care/Hospital

Accepted Answer

Life-threatening situations of ANY kind should be taken IMMEDIATELY to a hospital emergency room or call 911.

Question 4

Urgent Care

Accepted Answer

If you have a non-life threatening urgent care issue, we encourage you to Call Us First, both during and after-hours. Our physicians will make every effort possible to accommodate your needs that day and help you to determine the appropriate place for treatment.

Question 5

Appointments

Accepted Answer

It’s our goal to ensure that we fully respect your time and busy lifestyle, and that’s why we’ll do our very best to see you promptly at your scheduled appointment time. To help us achieve this goal, we ask you to please arrive on-time for all appointments. Please note that, given the reality of medical and health assessments and procedures, it is impossible to know with 100% accuracy how long an appointment will take. In such cases, if you are asked to wait, we ask for and greatly appreciate your patience.

Question 6

Telephone Calls

Accepted Answer

We’re here to serve you and your family. Our dedicated, caring and skilled office staff are trained to answer many questions, and will ideally be able to resolve your inquiry immediately when you call. However, there may be times where our office staff is unable to completely answer your questions. In those cases, we may need to prioritize patient calls in order of urgency. Please be assured that your communication is very important to us and we will surely get back to you to answer your questions and concerns.

Question 7

Hospital Affiliation

Accepted Answer

Our board certified pediatricians are on staff at Corewell Health (Butterworth Campus/Helen Devos Children's Hospital).

Question 8

Physician Organization

Accepted Answer

ABC Pediatrics is a member of We Are For Children (WAFC),(https://weareforchildren.com) a physician organization made up up independent pediatric practices throughout Michigan.
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Question 9

Patient Centered Medical Home

Accepted Answer

ABC Pediatrics is a designated Patient-Centered Medical Home. We lead a team of health care professionals who are committed to improving our pediatric patients overall health and helping them reach their health goals. Our care team works to keep patients healthy, monitoring their care on an ongoing basis. We coordinate their care using registries to track health conditions and to ensure they receive the care they need.
 
The Patient-Physician Partnership for ABC Pediatrics
The health and wellness of our patients is a top concern of ABC Pediatrics. Providing the best possible care to every patient is our primary goal. The only way we can meet this goal is if I, your physician, along with my staff, and you and your child, work together. This concept is called the Patient Centered Medical Home. We would like you to think of ABC Pediatrics as your ‘Home’ – the first place you think of for all of your medical and/or healthcare needs.
 
“Help Me Help Your Child”
 
Patient Responsibilities:
 • Ask questions, share your feelings and be a part of your care
 • Be honest about your history, symptoms, and other important information about your health
 • Tell your Doctor about any changes in your health and wellbeing
 • Take all your medicine and follow your Doctor’s advice
 • Bring in a current list of your medications to every appointment
 • Tell us about services you received elsewhere, such as flu vaccines and treatments by any other providers
 • Make healthy decisions about your daily habits and lifestyle
 • Prepare for and keep scheduled visits or cancel/reschedule visits at least 24 hours before the appointment whenever possible
 • Call ABC Pediatrics first with all problems, unless it is a medical emergency
 • End every visit with a clear understanding of your doctor’s expectations, treatment goals, and future plans
 • Give us feedback so we can improve our services
Physician Responsibilities:
 • Explain diseases, treatments, and results in an easy to understand way
 • Listen to your concerns and questions to help you make decisions about your care
 • Respect your privacy by keeping medical information and records private in compliance with state and federal law
 • Provide 24 hour access to medical care and same day appointments, whenever possible
 • Provide instructions on how to meet your healthcare needs when the office is not open
 • To care for you to the best of my abilities based on my understanding of current medical methods available and by staying up to date on my medical education
 • Give you clear directions about medicines and other treatments
 • Send you to trusted experts, if needed
 • To make you feel comfortable and welcome
 • End every visit with clear instructions about expectations, treatment goals, and future plans

ABOUT US

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